Returns & Shipping Info
Return Policy
Refund Policy
At Oiris™ Eye Art & Wellness, we take great pride in creating personalized, one-of-a-kind iris artwork for our customers. However, we understand that in rare cases, there may be issues with your order.
Returns and Refunds:
If you receive the wrong product due to an error on our part, or if your order arrives damaged during shipping, we will gladly provide a replacement.
Due to the highly customized and personalized nature of our iris art products, returns or refunds cannot be provided for any reason. Each piece is made-to-order just for you based on your provided iris photo.
Process:
To initiate a replacement request covered under this policy, please contact us within 15 days of receiving your order at oiriseyes@gmail.com. Include your order number, photos clearly showing any damage, and a description of the issue.
Once the request is reviewed and approved, we will promptly ship a replacement. Return shipping costs for claims will be the responsibility of the customer.
At Oiris™, we strive to deliver exceptional iris art and service. If you have any other questions, please don't hesitate to reach out to our team.
SHIPPING POLICY
Shipping policy
At Oiris™, we strive to provide a seamless shipping experience for our customers around the world. Our shipping policies are as follows and are estimated:
(US, Canada):
- Standard shipping via USPS/Canada Post
~ 2-5 business days for delivery after processing time
UK & European Union:
- Standard shipping
~ 7-15 business days for delivery after processing time
Australia & New Zealand:
- Standard shipping
~ 14-24 business days for delivery after processing time
Processing Times:
All orders are made-to-order and typically processed within 2-5 business days.
Shipping Carriers:
We use trusted national and international carriers like USPS, FedEx, UPS, Royal Mail, etc. to ensure timely and secure delivery.
Transit Damages:
In the rare case of shipping damages, we will promptly replace or refund your order per our Refund & Return Policy (see above).
If you have any other questions about shipping or delivery, please don't hesitate to contact us at oiriseyes@gmail.com